Shipping policy

1. About the operation of each policy

When using this site (including browsing, registration, ordering, etc.), users are deemed to have agreed to the various policies of our company.
Once an order is completed, consent to the policies is officially established at that point.

The contents and policies of this site are created in Japanese, and other language versions are translated for reference. In the event of discrepancies in content or interpretation between the Japanese version and other language versions, the Japanese version's definitions and interpretations take precedence.

2. About receiving orders

Orders are accepted 24 hours a day, 365 days a year. However, there may be cases where the payment company implements a separate system maintenance. Information about the shop's own maintenance will be notified in the news section.
Orders are closed at 10:00 am on each business day, and processing begins at that point. This cutoff date becomes the order date.
When selecting products, please choose specifications (such as Power and Base Curve) that suit your own eyes. Also, the number of lenses in each product box varies. Especially for products like 1 box contains 1 lens, please note that they cannot be used unless you purchase more than two boxes for the right and left eye.
If you notice input errors such as color or Power, delivery address, etc., immediately after completing your order, changes may be possible until the order deadline (10:00 am on weekdays). In such cases, please contact us via the inquiry form or chat. Note that changes involving brand or quantity that affect the amount cannot be accepted.
Once order processing begins, no changes can be made. Especially for Power, there are many selection mistakes, so please ensure accurate product selection at the time of order.
Please enter the address and name where you actually reside and can receive delivery from the delivery person. (Forwarding services, business locations, or proxy residences are not allowed.)
Please ensure accurate entry of customer information at the time of order.
The delivery slip and invoice are created based on the entered information, so incorrect information may lead to delivery failures.
If you wish for delivery within Japan, please enter your information in Japanese.
If you wish for delivery outside Japan, please enter your address and name in English. For addresses entered in languages other than Japanese or English, there may be issues with character encoding or missing information during the delivery process, resulting in unsuccessful delivery.
In such cases, even if the product is undelivered, returned, or lost, we cannot compensate for refunds or reshipment.
Email addresses are important information to identify your order information when distributing order confirmation emails, shipping notices, and inquiries.
After order completion, a confirmation email will be sent to the registered email address. If you do not see the email, please check your spam or promotion folders. If it is still not found, please contact us through the inquiry form.
We also recommend saving the order completion URL.
If you have a coupon code, please enter it on the checkout screen, confirm, and then complete your order. Post-order use is not possible. Each coupon code has its own usage conditions, so please check the content when acquiring it.
Contact lenses are sophisticated medical devices. Please be sure to undergo examination and prescription by an ophthalmologist and seek contact lenses that suit your eyes. All products on this site are certified medical devices within Japan.
After order completion, please submit the prescription form via the form.

3. About the shipping schedule

Shipping takes 10 business days (13 business days for orders from America), calculated from the day after the order date.
Business days are based on the Japanese calendar, and logistics holidays determined by our company, such as weekends, holidays, and year-end and New Year holidays, are not included in business days.
Due to logistics congestion, there may be cases where it takes longer than the above.
If your order contains out-of-stock or pre-order items, it may take additional time before shipping. Cancellations cannot be made for these items after order completion.
However, as an exception, if more than two months pass after the order without stocking, or if production ends while waiting for the order, cancellation of the corresponding items only is possible.
In some cases, we may substitute boxes of different Number of Lenses for the same color. For example, if you order a box of 30 sheets, it may be substituted with three boxes of 10 sheets. In this case, no additional fees will be charged.

4. About delivery areas and delivery days

We deliver to over 120 countries and regions regularly. However, available delivery areas and methods are subject to constant change based on the situation in each country and region and the circumstances of logistics companies.

By entering the correct delivery address on the checkout screen, you can confirm whether the area is a deliverable area. Countries and regions not displayed as options for delivery addresses are currently not deliverable, so please understand.

Country/Region	Delivery Method	Days from shipping to delivery
Within Japan	Yu-Pack/Home Delivery	1~5 days
China, Hong Kong, Macau, Taiwan, Republic of Korea	EMS	2~5 days
Entire Asia (Singapore, Malaysia, Thailand, Vietnam, Philippines, etc.)	EMS	3~9 days
America	EMS	5~14 days
Canada	EMS	3~10 days
Australia	UPS	3~5 days
Australia	EMS	5~14 days
New Zealand	EMS	5~14 days
UK, EU countries	EMS	5~14 days
Arab League, Saudi Arabia, Qatar, Israel, Turkey	UPS	3~10 days
Africa	EMS	7~21 days
South America	EMS	7~21 days

The number of days from shipment to delivery is only an estimate and may vary due to logistical and customs conditions.
For security reasons, delivery to military-related facilities (such as APO, FPO, DPO) is not possible.

5. From shipment to receipt

After shipment is completed, we will send an email with the tracking number. It may take several days for the tracking information to be reflected, so please check after some time has passed.
The order tracking service is provided as a guideline and is not complete. Depending on the delivery area, the tracking service itself may not be available.
Additionally, after arrival in the destination country/region, please check the tracking information of the local delivery service provider for more accurate status.
* A list of major postal service providers in each country is available here.
※ Tracking is possible using the tracking number provided at the time of shipment.
In some countries or regions, face-to-face delivery is restricted, and there may be cases where delivery will not occur unless the customer contacts the nearest delivery office. Please note that there are cases where arrival notifications to the delivery office are not made. If the customer does not contact for pickup and the retention period is exceeded, the package may be returned to the sender.
For the delivery status after shipment, please communicate directly between the delivery service provider and the customer.
If the package is returned due to long-term absence, incorrect address, recipient name error, or refusal to accept, the shipping fee will be charged again if you wish for a redelivery. Returned items will generally be discarded within about one week after being received by the store, so please contact us promptly if you wish for a reshipment. Please note that in the case of a return, cancellation or refund is not possible for any reason.
Depending on the country of destination, undeliverable packages may be discarded locally instead of being returned. In this case, reshipment or refund is not possible.
If the shipment tracking information shows no progress in delivery status for more than 30 days from the last update, despite the shipment being in a condition that does not require any action from the customer (such as contacting local customs authorities or the carrier), we may, at our discretion, deem the package lost and issue a refund for the order amount. Please note that this policy does not apply to cases where the shipment is being returned to the sender due to reasons such as storage expiration or an insufficient/incorrect address. In the event that the package is delivered to the customer after the refund has been processed, the customer is required to notify us promptly, and we reserve the right to charge the same amount as the refunded product price and shipping fee.

6. Regarding Insurance

If there is a problem with delivery or receipt, please contact the responsible post office or delivery company directly.
If the product is damaged during delivery, it is possible to apply for the delivery company's insurance system. We will guide you on the necessary documents and procedures from our store, but you will need to apply yourself. The approval or compensation amount of the insurance will be determined based on the delivery company's investigation results.
※ Damage or dirt on packaging or packages that do not affect the use of the product itself is not covered by insurance.
The insurance limit provided by the delivery company is approximately 20,000 yen for EMS and approximately 10,000 yen for UPS. By bearing additional costs, it is possible to provide insurance that covers the entire order amount. Please consult us before ordering.
If delivery was not completed due to the customer's convenience, it is not covered by insurance. For details, please refer to the refund and return policy.
Loss or theft after delivery completion and after posting are not covered by insurance. Please report the damage to the nearest police station.

7. Response in Case of Incomplete Delivery

If applicable to the following reasons, we will offer a full refund or reshipment.

1. If, after ordering, logistics circumstances prevent the use of delivery methods to the destination country or region during shipment preparation, we will provide a full refund.
2. If, after shipment of the order, customs inspection results in refusal by the destination country's customs and the package is returned to Japan, a full refund or reshipment (in this case, the reshipment cost is borne by the store) is possible.
  ※ However, if it is indicated that customs clearance is difficult even with reshipment, only a refund will be provided.
  ※ Customs clearance failure due to refusal to pay duties or customer convenience is not covered.

Delivery failures due to customer convenience not mentioned above (e.g., unprepared address, recipient absence, refusal to accept) are not eligible for refund or reshipment. Please check the "Refund and Return Policy" for details.
Regarding packages after customs clearance, neither our store nor the delivery company can conduct cross-border investigations or interventions. For delivery or receipt after customs clearance, please confirm and negotiate directly with the local delivery service provider.

8. About Product Prices and Various Taxes

All orders on this site are settled in Japanese yen.
The conversion prices to other currencies displayed on the website are for reference, and the actual exchange rate should be confirmed with your credit card company.
Depending on the country or region of delivery, the sales price may vary. The price displayed on the product page or cart page is estimated based on the delivery destination country, according to the customer's device internet environment.
※ There may be cases where it cannot be accurately determined due to the internet, browser, and device security environment.
The final payment amount, including shipping and currency conversion fees, can be confirmed accurately by entering the delivery address at checkout.
If the delivery destination is outside Japan, many countries treat it as tax-exempt, so we do not collect customs duties or value-added tax at the time of order on this site.
All orders are shipped from within Japan. It corresponds to personal import for the customer.
In many countries, if it is within the range of personal use quantity, it is tax-exempt and customs duties do not occur, but depending on the judgment of customs, customs duties or fees may occur.
Taxes and fees determined by the country or customs of the delivery destination are borne by the customer.
(Names such as value-added tax, sales tax, customs duties, customs fees (ICOD), customs inspection fees do not matter.)
For details, please contact the customs in your region.
If you refuse to pay these expenses, your order may be discarded or returned to Japan based on customs judgment. In case of disposal, it is not covered by any warranty.
Even if returned to Japan, a refund is not possible, and only reshipment is possible by paying the reshipping fee.