Refund policy

1. About the operation of each policy

When using this site (including browsing, registration, ordering, etc.), users are deemed to have agreed to all the policies of our company.
Once an order is completed, consent to the policy is formally established at that point.

The content and policies of this site are created in Japanese, and other language versions are translated for reference. In the event of discrepancies in content or interpretation between the Japanese version and other language versions, the definitions and interpretations of the Japanese version shall take precedence.


2. About returns, exchanges, and cancellations

  • Due to the nature of the products, returns, exchanges, and cancellations for customer convenience are not accepted.
  • Exchanges are possible only in the case of delivery mistakes by our store or initial defects in the product.
  • For orders placed by minors, it is assumed that consent from a legal representative such as a guardian has been obtained at the time of order completion. Minors must obtain consent from a legal representative before placing an order.
  • As this site is for mail-order sales, the cooling-off system does not apply. Please understand this in advance.


■ Examples where returns, exchanges, and cancellations are not possible

  • Errors due to customer operations, such as selecting the wrong quantity, order mistakes, duplicate orders, etc.
  • Differences in product images (the posted images are for illustration purposes. There may be individual differences in feel and color development)
  • Packaging or package damage that does not interfere with product use
  • Incomplete delivery due to customer convenience (refusal to accept, long-term absence, incorrect address or name entry, refusal to pay customs duties, etc.) Misplacement after delivery by proxy such as building manager, package drop,  etc. (Please contact us with necessary information for investigation through the inquiry form)
  • Returns or exchanges due to short expiration dates
  • Returns or exchanges due to discomfort in fitting
  • Cases where the physical confirmation of defective products cannot be made despite reports of initial defects


■ About special cases

  • If you notice a mistake in color or Power, or the delivery address immediately after order completion, changes may be possible if it is before the order cutoff time (10 AM on weekdays(JST)).
    Please contact us through the inquiry form or chat.
    * However, changes involving price changes such as brand or quantity cannot be made.
  • If delivery cannot be completed due to long-term absence or incorrect delivery address information, and the order is returned to our store, it will be disposed of after approximately 7 days of storage, and refunds will not be possible.
    If you wish for redelivery before disposal, you will be responsible for the reshipping fee.


■ Refunds and Exchanges Possible Cases

  1. When the contents of the order and the delivered product differ
  2. When there is an initial defect in the delivered product
  3. When the expiration date has passed at the time of delivery
  4. When customs clearance is denied due to the results of a custom inspection
    * Excluding failures due to refusal to pay customs duties.
  • In the above cases, please contact us through the inquiry form within 5 business days from the arrival of the product, attaching images showing the defect.
  • Products that differ from the order content can be exchanged only if unopened. Please check the color or Power before opening.
  • The response for exchanging defective products varies depending on the manufacturer. After confirming the response, we will guide you on the exchange method from our store. Please keep the product without using or disposing of it. Return shipping fee is covered by our store.
  • Returns and exchanges are limited to cases where you contact us within "5 business days after product arrival".
  • Exchanging defective products is generally exchanged with the same product. If it is difficult to deliver the exchange product due to manufacturer discontinuation, it will be handled as a refund for the corresponding product. Bank transfer fees are covered by our store.
  • In cases where the refund period of the settlement company has passed, it may be handled as a store credit.


3. About damage during delivery

  • Damage or loss during delivery can be claimed through the delivery company's warranty. Necessary documents will be guided by our store, but the procedure must be carried out by the customer personally. Whether warranty is possible depends on the delivery company's investigation results.
    * Theft or loss after delivery completion is not covered by warranty. Please report to the nearest police station.
  • There is a limit on the warranty amount of the standard delivery company's warranty.
    For details, please refer to the order and shipping policy.
    * Yu-Packet delivery is not covered by warranty.


4. Cases where cancellation is possible

  1. After ordering, if it is determined that delivery is not possible due to logistics circumstances (delays are excluded)
  2. If a back-ordered product does not arrive within 60 days or if production ends during the waiting period

In the above cases, we will contact the customer from our store as soon as it is determined, and cancellation will be possible unconditionally.