Your order will be shipped within 10 business days (13 business days for US orders) from the day after your order is placed.

Business days are based on the Japanese calendar and do not include Saturdays, Sundays, national holidays, New Year's holidays, or other logistics holidays designated by our company. Please note that delivery may take longer than the above depending on the congestion of logistics, etc.

You can check it from this page .

You can see the exact final payment amount, including shipping and currency conversion fees, by entering your shipping address during checkout.

We do not normally offer free shipping as we provide safe and secure international shipping services, however, we do offer free shipping coupons as part of our rewards program.

If the delivery destination is outside of Japan, many countries offer tax-free shipping, so this site does not collect customs duties or value-added tax when you place an order.
All orders are shipped from within Japan and are considered personal imports for customers.

In many countries, if the quantity is within the range of personal use, there is no duty and no customs duties will be incurred, but depending on the judgment of customs, duties and fees may be incurred.

Any taxes and fees imposed by the destination country or customs will be the responsibility of the customer.

(It doesn't matter what the name is, such as value-added tax, sales tax, customs duties, customs clearance fees (ICOD), customs inspection fees, etc.)

Please contact your local customs office for more information. If you refuse to pay these fees, your order may be disposed of or returned to Japan at the discretion of customs. If your order is disposed of, it will not be covered by the warranty.

If the item is returned to Japan, no refunds will be given and it can only be reshipped by paying the reshipment shipping fee.

We will send you an automatic email when your order has been shipped, so please check your spam folder. If you have not received the email even though your email address is correct, your order has not yet been shipped. Please wait for up to 10 business days (13 business days for orders from the US) from the day after your order date.

If your order has just been shipped, the tracking information may not yet be updated in our system.
Please wait approximately 3 days for the information to be updated.

Please search the Japan Post or local post office website using the tracking number provided in the shipping confirmation email. You can use the same tracking number. While your package is in Japan, the Japan Post website will provide the most accurate tracking information. Once your package has arrived in your destination country, you can find more detailed information on your local post office website.

Generally, we do not accept cancellations.

If you notice an error in the color or prescription immediately after completing your order, you may be able to make changes up until the order deadline (10:00 AM on weekdays). In that case, please contact us via the inquiry form or chat. Please note that we cannot accept changes to the brand, quantity, or other details that would result in a change in price.

After completing your order, please submit your prescription via the inquiry form.

Please enter the code after entering the shipping address and email address. Each code has conditions such as being usable only for 1-day products. For more details, please check the campaign page.

Check here for current promotions.

Please purchase two boxes with different powers.

Please check that the email address you entered is correct. If it is incorrect, please contact us immediately using the inquiry form.

Changes may be possible before shipping. Please contact us immediately using the inquiry form. If the item has already been shipped, we cannot make changes. Please contact the post office directly using the tracking number.

This is the number of days you can use the contact lenses before replacing them. 1-day lenses cannot be reused. 2-week lenses can be used for 14 days if you clean them with contact lens solution every day. 1-month lenses can be used for 30 days if you clean them with contact lens solution every day.

DIA (Diameter) refers to the diameter of the entire lens. CDIA (Colored Diameter (Graphic Diameter)) refers to the colored diameter (the diameter of the colored part). BC (Base Curve) indicates the depth of the inner curve of the lens.

We only carry ready-made glasses, so you will need to choose from the options available on our website. We cannot customize the DIA, CDIA, BC, water content, or alcohol content.

Please click here to see the lenses for astigmatism that we carry.

Please click here to see the farsightedness lenses we carry.

You can check this by opening the "Product Details" tab.

The number of pieces varies depending on the color and brand, so please check the number written under the color name.

All of the products we sell are approved by the Japanese Ministry of Health, Labor and Welfare, not the FDA. You can find the approval number for each product by opening the "Product Details" tab on the product page.

Points can be exchanged for coupons. Please check here .