Impact of COVID-19 on international logistics (latest information)
COVID-19 is rampant all over the world. The impact is also occurring on international logistics. We will inform you of the situation and countermeasures we are aware of.
Also, these are the situations that can be confirmed from within Japan as of today. Please contact the customs and delivery company where you live for details.
Since April 2020, international flights have been reduced or suspended.
The standard delivery method for our store is EMS (Japan Post), but it is no longer available in some areas. See below for a list of alternative shipping methods.
The UPS Worldwide Express Saver (UPS) is being test-delivered to the United States, Canada, and Australia.
■ UPS Worldwide Express Saver (UPS)
・ Delivery within 2-5 days from shipment
・ UPS My Choice® allows you to track packages
・ Redelivered up to 3 times
・ Customs duties, customs fees (ICOD), and customs inspection fees may be incurred when receiving your order. This is the responsibility of the recipient.
・ Guaranteed up to 11,000 yen in Japanese yen. Please contact us in advance if you would like full compensation.
-During test delivery, if your order cannot be cleared and you return to Japan, we will reship it by Small Packet by air (Japan Post). We will cover the cost of reshipment.
Updated March 5, 2021
■ EMS for the United States is back.
Unstable operation is expected to continue for a while.
Unstable operation is expected to continue for a while.
As a result, we will stop handling sea mail to the United States.
Updated June 1, 2021
ASIA
| Region | EMS | Small Packet by Air |
Small Packet by Sea |
|---|---|---|---|
| China | 〇 | - | - |
| Hong Kong | 〇 | - | - |
| Macau | 〇 | - | - |
| Taiwan | 〇 | - | - |
| Singapore | 〇 | - | - |
| Korea | 〇 | - | - |
| Thailand | 〇 | - | - |
| Philippines | 〇 | - | - |
| Vietnam | 〇 | - | - |
| Malaysia | 〇 | - | - |
North America, OCEANIA, Europe
| Region | EMS | Small Packet by Air |
Small Packet by Sea |
|---|---|---|---|
| United States | 〇 | △ Untrackable |
× |
| Canada | × | △ Untrackable |
× |
| Australia | × | △ Untrackable |
〇 |
| New Zealand | 〇 | - | - |
| England | 〇 | - | - |
| Italy | △ | - | - |
| Germany | 〇 | - | - |
☑ Delivery delay
The number of logistics companies in Japan and customs in each country is being reduced.
It takes longer than before to leave Japan and inspect at the customs office of your country. Cases have been reported in which it took three weeks to leave Japan. Cancellation is not possible due to delivery delays. Please be aware of this before ordering.
☑ About Small Packet
■ Small Packet by air (Japan Post)・ Delivery within 10 to 21 days from shipment
-Currently, the tracking function is not available
・ Currently, insurance system like EMS cannot be used
■ Small Packet by sea (Japan Post)
・ Delivery within 30 to 90 days from shipment
・ Some packages can be tracked
・ Tracking information is not updated at sea
・ Currently, insurance system like EMS cannot be used
Currently, logistics and customs are congested worldwide, so it may take longer.