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Procedures for reshipment
Please select the correct region for reshipment.
- To identify your order, please use the same account as when you ordered the merchandise.
- If there are any changes to your shipping address, please enter them at checkout.
- If we are unable to confirm your reshipment within 48 hours of receiving your order back, the order will be discarded.
Estimated shipping date：
29/11～
01/12
Expected delivery date ： 02/12～ 15/12
Expected delivery date ： 02/12～ 15/12
Procedures for reshipment
Sale price￥1,100
International Shipping Terms
International Shipping Terms
Please read our shipping policy carefully before placing your order.
By completing your order, you agree to the shipping policy.
Lead Time from Shipment to Delivery
| Area | Shipping Method | Shipment to Delivery |
|
Japan (Kanto, Tokai, Hokuriku) |
Yu-packet | Next day |
| Japan (other than above) | Japan (Kanto, Tokai, Hokuriku) | The next day |
| China,Hong Kong,Macao,Taiwan,Republic of Korea | EMS | 2 to 5 days |
| Singapore,Malaysia,Thailand,Vietnam,Philippines | EMS | 3 to 9 days |
| U.S.A. | EMS | 5 to 14 days |
| Canada | UPS | 3 to 5 days |
| Australia | UPS | 3 to 5 days |
| Australia | EMS | 7 to 14 days |
| New Zealand | EMS | 3 to 9 days |
| EU Countries | UPS | 3 to 10 days |
| UK,EU Countries | EMS | 5-14 days |
| United Arab Emirates,Saudi Arabia,Qatar,Turkey | UPS | 3 to 10 days |
Common Items
- Orders can be placed 24 hours a day, 365 days a year. However, please note that payment companies may perform individual system maintenance.
- Orders are shipped approximately 5 business days after order completion. This rule is based on the Japanese calendar. This means that Saturdays, Sundays, special vacations determined by the Company such as year-end and New Year holidays, and Japanese national holidays are not included in business days.
- The number of days from shipment to delivery varies depending on the country or region. It takes from 3 to 14 days in the normal term.
- Orders that include items that are out of stock or reserved by the manufacturer may take longer to ship. These items cannot be cancelled once the order is complete. Exceptionally, cancellation is possible if the item is not in stock after 2 months from the date of order.
- You will be notified by email of the tracking number after the shipment is complete. The order tracking service is not complete. Please use it as a guide only. The tracking service may not be available in all areas of the destination country. Once in the destination country or region, you can use the tracking information of the local shipping carrier for more accurate information.
- Delivery times are estimates only. Delivery may take longer depending on logistics conditions.
- In some countries and regions, in-person delivery is restricted. We may not deliver your package unless you personally contact the nearest delivery office. Please note that in some cases, you may not be notified of the arrival of your package at the delivery bureau. Failure to notify us of receipt may result in the package being returned to the shipping origin after a certain storage period.
- If you wish to have an item returned for reshipment after a long absence, address failure, or refusal to receive it, you will be required to pay the shipping fee again. In all cases, no cancellations or refunds will be made.
- Lost or stolen items are not covered by the warranty after delivery is completed and the package is posted.
- Available delivery areas and delivery methods are always subject to change.
Important Notes on International Shipping
- Payments are processed in Japanese yen. Currency conversions shown in the store are for reference only. When you go to checkout and enter your shipping address, the final payment amount will be displayed in Japanese Yen.
- All orders are shipped from Japan. Orders placed on this site are considered personal imports from the customer's point of view. Most countries do not charge customs duty on quantities for personal use, however, the corresponding customs authorities may impose a duty.
- In very rare cases, customs duties, customs clearance charges ( ICOD), and customs inspection fees may be incurred upon receipt of the order. This is the responsibility of the recipient.
- If you refuse to pay the charges imposed by customs, your order will be discarded or returned to Japan at the discretion of customs. No refunds will be made if the order is returned to Japan. Re-shipment can be made by paying again for the total amount of the return and re-shipment.
- For damage to the product during shipping, it is possible to apply for warranty by the shipping company. We will provide you with the necessary documents, but you will need to follow the procedure yourself. The availability of the warranty depends on the results of the delivery company's investigation. Theft or loss of an item after delivery is completed is not covered. Please report the damage to the nearest police station.
- The maximum guarantee by the shipping company is approximately 20,000 yen for EMS and 10,000 yen for UPS. It is possible to grant insurance covering the entire order amount for an additional cost. Please consult with us before placing your order.
- If you realize that you made a mistake in color or degree selection or shipping address immediately after completing your order. Please contact us via the contact form or chat, as it may be possible to make changes before the order deadline ( 10:00 am on weekdays). In this case, we still cannot change the contents of the order with any change in the amount, such as a change in brand or quantity.
- After shipment, a tracking number will be emailed to you; in the case of EMS, once in the destination country, you can use the tracking service provided by the local postal service to check more details. In this case, the tracking number provided at the time of shipment can be used as is. (e.g., USPS for the U.S., SGPOST for Singapore, RoyalMail for the U.K.)