Shipping policy

Please read our shipping policy carefully before placing your order.
By completing your order, you agree to the shipping policy.
  • Orders can be placed 24 hours a day, 365 days a year. However, the payment company may perform individual system maintenance.
  • Orders will be shipped approximately 5 business days after order completion. This provision is based on the Japanese calendar. This means that Saturdays, Sundays, special vacations determined by the Company such as year-end and New Year holidays, and Japanese national holidays are not included in business days.
  • Orders that contain items that are out of stock or reserved by the manufacturer may take longer to ship. These items cannot be cancelled once the order is complete. In exceptional cases, cancellation is possible if the product is not in stock after two months from the date of order.
  • For products with variations that have different numbers of lenses per box, we may substitute other variations of the same color so that the number of lenses ordered is the same as the number of lenses ordered. For example, if an order is placed for a box of 30 lenses, we may substitute 3 boxes of 10 lenses. In this case, we will not charge you the difference.
  • You will receive an email notification with your tracking number after the shipment is complete. The order tracking service is not complete. Please use it as a guide only. Tracking service may not be available in all areas of the destination country. Once in the destination country or region, you can use the tracking information of the local shipping carrier for more accurate information.
  • Delivery times are estimates only.
  • Some countries and regions restrict in-person delivery. Customers may have to contact the nearest delivery office themselves to have their packages delivered. Please note that in some cases, you will not be notified of the arrival of your package at the delivery office. Failure to notify us of receipt may result in the package being returned to the originator of the shipment after a certain storage period. Please note that we are unable to investigate the delivery status or negotiate a change in delivery method for packages after they have been shipped. Please contact the shipping company by yourself based on the tracking number provided at the time of shipment.
  • If you wish to reship an order that has been returned due to long-term absence, incorrect address or name of recipient, or refused delivery, you will be required to pay shipping charges again. Returned orders will be discarded approximately one week after receipt by our store. Please contact us as soon as possible if you wish to have your order reshipped. In all cases, no cancellations or refunds will be made.
  • Lost or stolen items after delivery is completed and posted are not covered by warranty.
  • Available delivery areas and delivery methods are always subject to change.