Shipping policy

Please read the shipping policy carefully before ordering.
By completing the order, you agree to the shipping policy.
・ Orders can be accepted 24 hours a day, 365 days a year.
・ In principle, the product will be shipped within 5 business days after the order is completed.
This rule is based on the Japanese calendar. In other words, weekends, year-end and New Year holidays, and Japanese holidays are not included in business days.
-If the ordered product contains a product that is out of stock by the manufacturer, it may take some time before shipping.
・ We always choose the best shipping method.
The delivery method differs depending on the destination country and the time of order.
Subject to change due to logistics conditions and international circumstances. Always check for the latest shipping information. It is mainly published in the news of the site TOP.
-The order tracking service is not perfect. Please use it as a guide only. Tracking services may not be available in all destination countries / regions.
・ The delivery time is just a guide. After the order is shipped from our warehouse, the package may be stagnant at customs or local delivery office, but they are out of our control.
-As a result of customs inspection in the destination country, customs duties, customs inspection fees, and customs fees may be incurred. Payment is required when receiving the item. This is difficult to predict in advance and cannot be collected in advance at the time of ordering.
・ Orders cannot be canceled due to delivery delays or customs duties.
-In some countries and regions, the parcel may not be delivered unless you contact the nearest delivery office.
・ If you do not contact the delivery office, your parcel may be returned to Japan as a long-term absence.
・ Please enter the delivery address information accurately in English. If you do not know your address, your order may be returned to the warehouse after shipping.
-If you wish to redeliver the item returned due to long absence, unknown address, or refusal to receive it, you will need to pay the shipping fee again. In any case, it cannot be canceled or refunded.
-There are countries and regions that do not deliver face-to-face.
-Loss and theft after delivery and post-mailing are not covered by the warranty.
-If the order is returned as a result of customs inspection in Japan, it will be reshipped by another shipping method. In that case, we will bear the shipping cost.
-Lost packages by the delivery company may or may not be guaranteed. In the case of EMS, the upper limit of the guarantee is 20,000 yen (including shipping and handling).
The deliverable area and delivery method are constantly changing.
Please check the latest information from here .