COVID-19 on international logistics

COVID-19 is raging around the world. Its impact on international logistics is also being felt. We would like to inform you of the situation we are aware of and what we are doing about it.

Please contact your local customs and shipping companies for further information.

International flights have been reduced or suspended.

Japan Post has announced the suspension of accepting EMS shipments to the following countries.

Asia: China,.

North America: USA

Oceania：Australia,New Zealand

Response measures:

We offer shipping options other than EMS for these regions.

DHL: The fastest and least delay delivery method.

YAMATO GLOBAL Courier: Economical and cost-effective delivery method.

Please check the final delivery cost on the order confirmation page.

Due to staff reductions at logistics providers and customs offices in Japan and other countries, we apologize for the delay in EMS delivery.

It is taking longer than in the past for shipments to leave Japan and be inspected by customs in the customer's country. We have received reports of shipments taking up to 3 weeks to leave Japan. Cancellation due to shipping delays is not possible. Please place your order with this understanding.

Areas where shipping is possible but taking a significant amount of time to depart from Japan

Asia：Hong KongTaiwan,Korea,Singapore,Thailand,Macau

North America: Canada